Frequently Asked Questions
Find quick answers to the most common questions about our products and services.
Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days. International orders may take 10-14 business days depending on customs processing.
We accept cash on delivery,E-Sewa Wallet,Khalti and bank transfers for large orders.
Once your order ships, you can request tracking number for orders outside Kathmandu Valley. You can also track your order by logging into your account and visiting the 'My Orders' section.
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Customs duties and taxes are the responsibility of the recipient.
We offer a 5-day return policy for most items. Items must be in original condition and packaging. Some restrictions apply to personalized items and hygiene products.
Orders can be modified or cancelled within 2 hours of placement. After this time, please contact customer service as the order may have already been processed.
Yes, we offer competitive pricing for bulk orders over Rs. 50,000. Please contact us on any platform for any queries.
Click the 'Sign Up' button in the top right corner of our website. You can also create an account during the checkout process. Having an account allows you to track orders, save favorites, and enjoy faster checkout.